Refund policy

Returns, Withdrawal and Refunds

Your right of withdrawal

You have 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay any penalty (Article L221-18 of the French Consumer Code).

To exercise it, inform us of your decision by an unambiguous statement: email to contact@porte-cartes-guillot.fr, or mail to Atelier Guillot, 6C ZA Kermaria, 56700 Kervignac. You may use the model form reproduced at the bottom of this page, without obligation.

Products excluded from the right of withdrawal

In accordance with Article L221-28 3° of the French Consumer Code, the right of withdrawal does not apply to clearly personalized goods, that is, goods made to your own specifications.

In our case, this applies only to:

• products on which you have had text added (last name, first name, license plate, date, message);
• products on which you have had a logo added that you supplied to us.

All other products remain subject to the 14-day right of withdrawal, including models engraved with a vehicle brand's logo offered in our catalog, even if they are made after your order.

The exclusion is indicated on the product page before the order is confirmed.

Returning your item

Return the item within 14 days of your withdrawal notice, to:

Atelier Guillot
6C ZA Kermaria
56700 Kervignac, France

The item must be returned complete, in a condition that allows it to be resold. You may be held liable for any loss in value resulting from handling other than what is necessary to establish the nature and characteristics of the product.

Return shipping costs are at your expense. We recommend tracked shipping: without proof of postage, we cannot process a parcel that does not reach us.

Refund

We refund the full amount paid, standard delivery costs included, no later than 14 days after being informed of your decision. We may defer the refund until we have received the item or until you have provided proof of shipment, whichever of these occurs first.

The refund is made using the same payment method as the one used for the order, unless otherwise agreed. It incurs no costs for you.

If you chose a more expensive delivery method than standard delivery, we refund the amount of standard delivery.

Defective item or error on our part

If the item is damaged, does not match your order, or if the engraving contains an error for which we are responsible, return costs are at our expense and we will replace or refund it, at your choice.

Report the problem to us by email within 14 days of receipt, with a photo. We will send you a prepaid return label.

Legal Guarantees

Independently of any commercial guarantee, we remain liable for the goods' lack of conformity (Articles L217-3 et seq. of the French Consumer Code) and for hidden defects (Articles 1641 et seq. of the French Civil Code).

• Legal guarantee of conformity: 2 years from delivery. You choose between repair and replacement, and you do not have to prove that the defect existed for 24 months.
• Warranty against hidden defects: 2 years from the discovery of the defect, with a refund of the price or a price reduction.

These guarantees are exercised free of charge, at our workshop's address.

Model withdrawal form

To be completed and returned only if you wish to withdraw.

To Atelier Guillot, 6C ZA Kermaria, 56700 Kervignac, France — contact@porte-cartes-guillot.fr

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on: …………… / Received on: ……………
Order number: ……………
Name of consumer: ……………
Address of consumer: ……………

Signature of consumer (only if this form is notified on paper): ……………
Date: ……………

Consumer mediation

In the event of a dispute not resolved with our customer service, you may use, free of charge, the consumer mediator on which we depend:

[TO BE COMPLETED — mediator's name, postal address and website]

You may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr